Quality is more than a process—it’s a mindset that drives API Heat Transfer’s success. In this episode of the API Today Podcast, we sit down with the Council of Excellence for Quality to explore how they are shaping a culture of continuous improvement through People (First), Processes, and Performance.
Join us as we discuss the principles of Servant Leadership and Situational Leadership, the 5 Behaviors of a Cohesive Team, and how API OA and API CA are driving quality initiatives forward. We’ll dive into customer-focused metrics, the impact of Deming’s principles, TMS, and Lean Manufacturing, and the role of both internal and external consultants in achieving excellence. Plus, we’ll highlight key insights from the Quality Council of Excellence’s vision statement and share powerful Deming quotes that continue to inspire our approach to quality. This is a must-listen for anyone passionate about operational excellence and the future of quality at API Heat Transfer!
Click here to listen.